Spectrum offered me cable TV service unsolicited by mailing me the flier shown below. It seemed like a reasonable offer for the price they quoted. As you can see in The Spectrum Advantage column of the table showing the terms of their offer, they assured me there would be “No added taxes or extra fees with Spectrum TV.” Confident that Spectrum would charge me no more than $39.99 for cable TV service, I signed up.
Upon receiving the first bill, I discovered that they were not honoring their offer. Instead of a flat $39.99 for the cable TV portion of my bill (see image below), Spectrum was billing me $55.93 per month! That total does not include the cable boxes and the DVR service—I have no problem with Spectrum charging me additional fees for them. But I do have a problem with them charging me a total of $8.44 in three extra fees under the Spectrum TV service. They also snuck in a $7.50 “Broadcast TV Surcharge.” But calling it a “surcharge” didn’t fool me. The word “surcharge” is literally defined as an extra fee—just the thing Spectrum assured me would not be billed in their offer of “no added taxes or extra fees.”
So I contacted Spectrum’s customer service representative to have them honor the terms they offered me and remove the extra fees from my bill. But all I got was double-talk. Regarding the surcharge, she tried to tell me that “it says added fee and that’s not part of that category. If you remove cable service it will go away.” If you remove cable service and it will go away, that means it is an extra fee specifically on Spectrum TV—exactly what they said I would not have. She was trying to justify not honoring their offer with a fallacy called begging the question. And regarding the other fees, she simply insisted that they could not remove them. I suggested giving me a credit each month to reimburse me for the extra fees if they could not be removed but she refused that suggestion as well.
What Spectrum did is lure me into subscribing for their service with a standard price of $56 per month by telling me they would only charge me $40 for it. But after they connected the service and without any notice, they billed me $56 anyway—the classic bait & switch. It would have been acceptable if I had known going into the deal that they were going to charge me their standard rate but it is not acceptable when the only reason I subscribed is because they approached me unsolicited and offered it to me for $39.99. The moral of the story is that you cannot trust Spectrum to honor the terms they agree on with you.